Frequently Asked Questions

General

Question about your order? Contact us by phone 510-681-6174 or email 

info@adiamteffdelights.com

 

Have a suggestion, comment or general feedback? Please send an email to team@adiamteffdelights.com to let us know how we're doing!

 

DID YOU KNOW?

  • Our delicious protein-packed products last two weeks if kept in a cool, dry place.
  • 5-10 seconds in the microwave brings out our fresh-from-the-oven taste.
  • All our products can be frozen up to three months.
  • TPB eaters say the brownies and blondies taste great straight out of the freezer!
  • Everything is made in small batches and handled with care and love.
  • No gluten in our ingredients! However, we are baked in a facility that uses gluten in other products, so we are NOT certified gluten free.
  • Allergen alert: contains eggs, milk, and soy. May contain traces of wheat, peanuts, tree nuts, and gluten.

DO YOU HAVE A RETAIL LOCATION?

YES! 812 San Pablo Ave Pinole CA 94564. Call us at (212) 206-7796 if you would like to schedule an appointment to swing by if our hours don't work for you. Let us work to YOUR schedule. We don't mind! We love meeting people from all over the planet and we invite you to come pick out your favorite flavors of cookies, brownies, and blondies.

WHERE CAN I BUY YOUR PRODUCTS IN MY AREA?

Most retail stores that carry our products are on the East Bay.

WHY WHEAT-FLOUR FREE?

Many people today are looking for products that contain no wheat. If you fall under the category of being wheat intolerant then you should know that all of our baked goods are wheat-flour free. Everything is high in dietary fiber because we use rolled oats and grind them into flour.

WHEAT-FLOUR FREE! DOES THAT MEAN GLUTEN-FREE?

No. We are not Gluten-Free. We grind the finest rolled oats into flour to make our products wheat free and higher in dietary fiber. However, we are baked in a facility that uses gluten in other products, so we are NOT certified gluten free.

WHY NOT FAT-FREE?

Fat-free products usually taste like the box they come in. In addition to adding balance to our cookies and brownies, taste has always been a top priority. We have found that when something is fat-free, people eat double the amount. The added whey protein helps fill you up, so you don’t feel like eating more and more. Remember, balance is the key.

HOW LONG DO YOUR PRODUCTS LAST?

Our products have no preservatives. Our delicious protein-packed products last two weeks if kept in a cool, dry place. They can be frozen up to three months and taste great straight out of the freezer.

CAN I FREEZE YOUR COOKIES, BLONDIES, & BROWNIES?

Yes. We suggest in addition to keeping them in their packaging, placing them in zip-lock bag when freezing. When frozen, they can last up to 3 months and they taste amazing right out of the freezer. They taste like a frozen ice cream cake. Yum!

 

Shipping

UNITED STATES
  • We offer free shipping on orders over $75.
  • We are not responsible for undeliverable orders due to incorrect/incomplete address information entered during checkout, inclement weather surprises by Mother Nature, business closure, courier issues, stolen packages left at a safe location as deemed by the courier, or if the package is refused by the recipient.
  • Orders are shipped Monday to Friday from the Sweet Spot in New York City, with weekend orders shipped by the following Monday (excluding Holidays), including priority shipments. Orders are processed and shipped within 48 hours.
  • We currently offer shipping through FedEx and the USPS.
  • Our shipping rates are provided by FedEx and USPS based on the weight and destination at the time of the order. You may review the shipping cost before placing your order.
  • For FedEx, we offer FedEx 2-Day, Express Saver, Ground, Ground Home Delivery, and Standard Overnight.
  • FedEx does not ship to P.O. Boxes. USPS Priority Mail must be used for P.O. Box deliveries.
  • For USPS, we offer offer Priority Mail 2-Day and Priority Mail 3-Day.
  • Shipping times are based on the time packages are processed. 

WHICH COURIER SERVICE DO YOU RECOMMEND, USPS OR FEDEX?

Our preferred courier is FedEx. They have a better tracking system.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We get our freshest products to you as soon as possible. Orders are processed and shipped within 48 hours,

We always ship 2 Day Shipping. For some of you that is ground shipping and for everyone else, you must select FedEx 2 Day. If you are in Maine, Vermont, New Hampshire, New Jersey, Pennsylvania, New York, Ohio, Michigan, Kentucky, West Virginia, Virginia, Maryland, Delaware, North Carolina, Tennessee, Rhode Island, Massachusetts, or Connecticut. FedEx ground will reach you in 2 days. For everyone else, you will need to select FedEx 2 day. We only ship Mondays, Tuesdays, and Wednesdays so that your treats will never sit in a warehouse over the weekend!

 

Sorry to hear that! Please contact our customer care team by sending an email to support@adiammarket.com. Please include your order number, the name of the product and tell us about the damage or defect.

We understand that sometimes mistakes are made and will work to resolve the situation quickly.

HOW DO I TRACK MY ORDER?

Once your order has been processed, you will receive a confirmation email with a tracking number.

DO YOU ACCEPT RETURNS

Due to the perishable nature of our product, we do not accept returns. We stand by our product. If you have an issue regarding your order, please contact us at info@proteinbakery.com

 

Payment

The security of your personal information is very important to all of us here at Goldbely.

Secure Sockets Layer (SSL)

Normal person version:

we force your browser to communicate securely with our servers. The kind of encryption we use is the same kind your bank likely has when you use their website! Anytime you send information to us it is encrypted so that only our servers can decrypt it.

If you're unsure that you're on a secure page, you can always look at the address bar. Different web browsers display it in different ways, but if you see a lock icon in the address bar and see that the address starts with "https://" then you know that you're on a secure page.